Customers have been asking how the Covid virus has been affecting shipments. Thus far, of our regular customer countries, only Hong Kong, Italy and The Phillipines are affected. We cannot ship to these countries using DHL e-commerce. Also DHL have placed an approximate 50% surcharge on every item which increases with weight. Although we don't make 4.1 billion Euros profit each year like DHL, we will NOT be passing that extra cost onto our customers. Stay Safe Blair & Wannisa
You guys are legends Blair... by the way.. that increase is pretty good.. our Airfreight charges have gone up by nearly 500% in the past 2 weeks so as a Company that used to Airfreight several tonnes a week we are not doing any for now. Biggest issue is that with very few "commercial" or passenger flights now there is a real limit on pure Freight only air freight (DHL is one of the big ones) and as such they are charging vastly exaggerated prices for those that simply have to have it..
Finally, some honesty from DHL. To any customers waiting and also for anyone buying from overseas, this is indicative of what is happening with international shipping at the moment. Many of our customers are choosing Express, like UPS etc, at the moment. We get a good deal on that through a consolidator in Bangkok. Cheers Blair
Update for Aus Customers: Orders are starting to turn up in Aus now. It is taking about 21 days from the day it is picked up here to arrive in Australia and be passed over to Aus Post for final delivery. Unfortunately Aus post is also taking a long time as they are overloaded.
Shipping Times: Australia: Shipping times to arrival in Aus continue to be about 21 days. USA: We are starting to see results of 30 days for delivery, but tracking, which is usually very good, has vanished completely apart from delivery notice. Europe & UK: No news yet. Russia: is running normally
Update: One of my customers had there order arrive in Aus on the 15th April. It was handed over to Aus post at that time and they delivered it today.
Australia Post are in a world of hurt, no local flights mean that everything is being shipped by road. I have changed to using sendle.com for most things in Oz, half the time of Aus Post
It would appear that Melbourne is a particularly bad spot for Australia Post... my brakes were sent from Brisbane on Friday and I got them on Monday... I have a small item coming from Melbourne that was shipped last Wednesday and is still only showing tracking from Saturday in Melbourne.
I ordered a 2nd hand clutch for my R6 to get my hands on a decent clutch basket without paying for a new one. Bought on Friday, sent that day, processed in Chullora today and likely arriving tomorrow, unless it gets stuck in the Chullora processing loop for a month, or sent on a tour of AusPost's facilities in every state.
Shipments to UK are now running at about 14 days. Europe about 20. US about 30. Italy is open, New Zealand and Chile remain closed.
Postal madness. I thought that this might amuse a few members. The item is a gasket set. Sent from the US. The destination is Ferntree Gully, Victoria. Still not received. It looks like it was all going well until AusPost got their hands on it.
Tracking has gone haywire all over the world, so I would not pay too much attention to that. Aus Post is still one of the most reliable postal systems in the world and Canada remains at the absolute bottom for a developed country. I think I would rather ship to Djibouti than Canada.
I can ship to NZ by FedEx, cheapest of all Express services for that destination, for 1070 Thai Baht. In most cases that will be too expensive for customers that just want to buy a carb kit. However, some customers are teaming up and splitting the shipping costs.
Interesting to track some gear.. I have a Wiring harness coming from Thailand via DHL and it was quick to be processed in Jakarta but it has sat in Singapore for 4 days waiting for the next available movement... I guess at least I have some sort of transparency with the tracking.. as long as you can believe the DHL site. As more flights start to hit the air things will improve but I wish EMS would ship from Japan. I have the wiring harness from Zenmarket that I would normally have used EMS for but have now decided to use DHL... its a bit more expensive (not too much) but Zenmarket are really taking their time to pack it and sort the shipping, I just want to get it here...lol
I assume that is DHL Express, Andy? Most Express services are running to schedule and everything else you can add 10 to 30 days to the normal shipping time.
Yep... DHL Express, I considered the DHL Postal service from Japan but it was 3 to 4 weeks from dispatch and not a lot of difference in price.. FedEx was the dearest.. but still not overly expensive given the current state of World Order lol
Express service charges just depend on which company is flying to where. At the moment we just have to check the prices for all of them.
Update: NZ is now open for Thai Post's e-Packet service, full tracking and shipping times should be reasonable. No charge if order is over 1000 Thai Baht